Last Modified: June 23, 2022

United Pet Care, LLC and its affiliates (collectively, “UPC,” “we”, “us”, or “our”) value their customers, their information, their privacy, and their trust. This Privacy Policy (“Policy”) applies to information collected online from users of the UPC website, www.unitedpetcare.com (the “Site”), and explains how we collect, use, and protect that information. This Policy applies to UPC’s collection, use, processing, storage, and transfer of information associated with UPC’s Site. For the purposes of this Policy, unless otherwise noted, all references to the Site includes UPC’s online membership, mobile applications, and other electronic messages between you and the Site.


Throughout this Policy, we refer to the term “Personal Information”. “Personal Information” means data which identifies, describes, or could be linked to an individual, such as a name, birthdate, postal address, email address, telephone number, credit card number, or other unique identifiers.

Personal Information does not include anonymous or aggregated data that can no longer be used to identify a specific person, even if combined with other data. Also, we may collect information related to businesses, companies, institutions, or other entities rather than individuals (“Business Information”). We do not consider Business Information, such as title, employer’s name, work email, work phone number, work address, and other similar business information, to be Personal Information.

Information we Collect 

We collect information about you in two ways: (1) directly from you; and (2) indirectly from you via your use of the Site.

Information Collected Directly from You

When you contact us using our Site or use the Site’s forms at time of registration or subscribing to our services, posting material, completing applications, or requesting additional services, we will collect certain Personal Information about you so that we may adequately respond to your inquiry or offer services to you such as your first and last name, postal address, email address, and phone number.

Information Collected Indirectly from You

When you visit our Site, we may automatically collect information about your visit and maintain that information in our web server logs, which are records of the activities on our Site.  Examples of the information we may collect include: Internet Protocol (IP) address; browser type and language; Internet Service Provider (ISP), referring and exit websites and applications; operating system; date/time stamp of activity; clickstream data; whether you are a first-time or a returning user; links you clicked on while in the Site; and your flow and navigation path through the Site. We use this information in a deidentified and aggregated fashion to help us administer the Site, analyze its usage, protect the Site and its content from inappropriate use, and improve your Site experience.

In some of our email messages, you will find a “click-through URL” linked to content on our Site. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click such links in our email messages.


We use technologies, such as “cookies,” so we can remember certain information about you, including your preferences, or recognize you when you return to the Site. Cookies also help us compile aggregate data about Site traffic and Site interaction so that we can improve our Site and protect our Site from fraud.

Cookies are a form of data transferred to a user’s device to facilitate customized site information and ongoing use. We use cookies for website administration and personalization, authentication, completing your requests to us, and for analysis that does not identify specific individuals. Most browsers are set to accept cookies automatically. You can set your browser to decline all cookies automatically or to prompt you for a response each time a cookie is offered. If you decline cookies, you may find that you cannot access all our Site’s features.

We may use web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity, and interactions with our Site, emails, online and mobile advertisements, and to allow us to keep track of analytics and certain statistical information which enables UPC to improve our Site and our products and/or services to provide you with more relevant content and advertising offered by UPC.

Web beacons, also known as clear GIFs, are often used in combination with cookies. Often transparent, these images are part of web pages, and allow us to count users who have visited certain pages and to generate statistics about how our Site are used. They are not used to access Personal Information.

We use a tool called “Google Analytics” to collect information about use of our Site. Google Analytics collects information including how often you visit our Site and what pages you visit and what other websites you used prior to coming to and after leaving our Site. We use the information we get from Google Analytics only to improve our Site. Google Analytics collects only the IP address assigned to you on the date you visit our Site. We do not combine the information collected using Google Analytics with personal information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit our Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Site is restricted by Google’s Privacy Policy (https://policies.google.com/privacy?hl=en). You can prevent Google Analytics from recognizing you on return visits to our Site by disabling cookies on your browser or by opting out of Google Analytics. See generally, https://support.google.com/ analytics/answer/6004245. We also may use other analytical tools from time to time.

Children’s Information

Our Site is not directed at children. We do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us at info@unitedpetcare.com and we will take steps to remove such Personal Information from our systems.

Use of Personal Information

We only use your Personal Information for the original purposes it was given and to further our business interests, such as to transact business, to provide information about our company and products, and to communicate with Site visitors. Personal Information is used also to provide you with a more enjoyable, convenient online experience. We may use your Personal Information to send you requested information, to personalize content for you, to compile, analyze, and better understand user data, demographics and behavior, and to detect, investigate, and prevent activities that may violate our policies or be illegal. We may also use your Personal Information to communicate with you about products and services we believe you might find of interest and to administer marketing materials and surveys in which you might participate.  

We also may use the information automatically collected about you during your use of the Site, as described above, to improve the effectiveness of our Site, operations, mobile experience, or marketing efforts, to prevent against fraud and theft, and otherwise to protect our Site’s visitors and our business.

Our employees and agents may view your Personal Information to perform their jobs and address your needs. We authorize their access to your Personal Information on a need-to-know basis to provide you with our products or services, or for one of the other reasons listed in this section, and always in connection with a contractual obligation to protect the privacy of that information.

We also may provide your Personal Information to third-party vendors, including but not limited to, GoDaddy, Google Analytics, and Stripe who partner with us to operate our Site. These third-party vendors may be given the Personal Information identified above to allow us to assist us with maximizing your experience using our Site or complete your purchase(s) of our products and/or services.

We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt-out (unsubscribe) as described below in the “Access and Consent to Use of Your Personal Information” and “Questions and Contact Information” section. Additional information about communications you may receive from us and unsubscribing from those communications may be found in our Terms of Service.

Disclosure of Your Information

We will not sell, rent, or lease any information we collect from you to others. We will not make your Personal Information available to any unaffiliated parties. Notwithstanding the foregoing, we may disclose your Personal Information as follows:

  • To employees, contractors, agents, website vendors, and/or contractors who may use it on our behalf or in connection with their relationship with UPC.
  • To our affiliates or subsidiaries for internal reasons, primarily for business and operational purposes.
  • To third-party service providers that provide business, professional, or technical support functions on our behalf. This includes, but may not be limited to, service providers that: host or operate the Site; build targeted ad campaigns; analyze data; provide customer service; provide postal or delivery services; and administer or participate in any promotions.
  • To our payment processing partners, including Stripe. Please see Stripe’s terms of service and privacy policy for information on its use and storage of your Personal Information.
  • To other third parties, including but not limited to, our sponsors, partners, advertisers, advertising networks, advertising servers, and analytics companies or other third parties in connection with marketing, promotional, and other offers, as well as product information. Your Personal Information may also be shared with third parties we identify at the time you provide your Personal Information or otherwise with your consent.
  • To the government, administrative and/or regulatory agencies, and/or law enforcement, if we believe such release is reasonably necessary to comply with law or legal process; enforce or apply the our applicable Terms of Use, if reasonably necessary to protect our operations, customers, or users; detect, prevent or otherwise address fraud, security, or technical issues; protect the rights, property, or safety of others; in a matter of public safety or policy; or as needed in connection with the transfer of our business assets (for example, if we are acquired by another firm or if we are liquidated during bankruptcy proceedings). In the event of an insolvency, bankruptcy, or receivership, your Personal Information may also be transferred as a business asset.

In addition, we may share aggregate, non-individual information, incapable of identifying a person, with third parties for lawful purposes. We will not otherwise disclose any of your Personal Information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under circumstances described in this Policy.

Access and Consent to Use of Your Personal Information

If you believe that the Personal Information that we have collected about you is incomplete, inaccurate, or not up to date, or if you would like to review and/or request changes or deletion of that information, please contact us to inform us of any incompleteness and/or inaccuracies and request that your Personal Information be updated at info@unitedpetcare.com.

You may opt-out of receiving marketing-related emails, targeted advertising messages, or promotional offers from UPC by clicking the “unsubscribe” link at the bottom of any such marketing-related communication you receive from us or emailing us at info@unitedpetcare.com. Additional information about communications you may receive from us and unsubscribing from those communications may be found in our Terms of Service.

If you opt-out from receiving marketing emails or text messages, we may still need to send you communications about your account, orders, customer service inquiries, and other matters. If you agreed to receive future marketing communications directly from a third-party through our Site, you will need to contact that party to opt-out of such communications. This process may be outlined on that party’s privacy policy. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Security of your Personal Information

We are committed to protecting the information we receive from you.  We take appropriate security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information and data stored on our system.

When personal information (such as a credit card number) is transmitted by UPC to third-party service providers via a URL redirect, it is protected through the use of encryption. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

Links to Other Websites

Our Site may contain links to, or advertisements about, non-UPC websites. Other websites may also reference, advertise, or link to the UPC Site. You may be able to post content to third-party Social Networking platforms on which we maintain a presence. If you choose to do this, we will provide information to the Social Networking platform(s), and receive information from them, in accordance with your selections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review their terms of use and privacy policies. We are not responsible for the availability, accuracy, content, products or services of third-party Social Networking platforms.

While you are using the Site, you may be linked or directed to other third-party websites that are beyond our control.  These third-party websites may have privacy policies and terms of use which differ from ours.  Please carefully review these policies. We are not responsible for any actions or policies of such third parties.

Questions and Contact Information

If you have any questions, wish to access, correct, or amend your Personal Information, unsubscribe from receiving certain communications from us, want to register a complaint, or simply want more information, you may contact us at info@unitedpetcare.com.